E-learning for IT, Communications, and Telecom

Tata Interactive Systems provides training solutions that are geared to help the IT, Communications, and Telecom (ICT) sector meet key challenges like Speed-to-market, Product Differentiation, Customer Retention, Customer Life Cycle Management, and Compliance.

TIS identifies and isolates processes where a computer-based training intervention can make a significant impact and designs solutions to solve key issues:

Inefficient Customer Life Cycle Management

TIS offers training solutions for client Contact Centers that simplify and streamline customer handling and relationship management:

• Process Training
• Electronic Performance Support Systems
• Enterprise Application Training for Billing and Order Processing
• Soft Skills Training
• Product Training

Propagation of Product Awareness during New Product Roll-outs

PrAT Pack (Product Awareness Training Pack) from Tata Interactive Systems is designed for any business that has a large geographically dispersed sales force and strong after-sales support as critical components. It is a suite of solutions bundled together to ensure that the knowledge of your customer-facing personnel is in sync with your rapid product introduction cycles. PrAT Pack is a cost-efficient online mechanism to make product knowledge available to different customer facing groups within your organization in a user-friendly package that is accessible in real time.

Ensuring Compliance in all Business Processes

TIS offers a host of Compliance Training and Health & Safety Training programs that are designed to ensure quick and effective compliance with state and federal requirements.

Realignment due to Acquisitions/Mergers

Stobls™ (Story-based Learning Objects) use storytelling as a method to get learners actively engaged in absorbing content that is important but boring. Typically, these comprise training programs that intend to instill values, achieve behavioral transformation, and communicate best practices.

End-user Training on Workflow Management Systems

CREAT (Customizable Range of Enterprise Application Training) components are designed to fill the training gap that is usually experienced by businesses with a large geographically dispersed work force during an Enterprise Application rollout. Off-the-shelf courseware provided by software deployment partners often fails to address specific issues as well as customized enterprise application training. CREAT makes the critical difference to ensure that your investment in a complex enterprise software deployment gives expected returns. Through CREAT, we present you with an opportunity to engage in an end-to-end Enterprise Application Training partnership that ensures that your employees are fully competent at go-live for the optimal utilization of your systems.

Competence of New Hires

Tata Interactive Systems develops New Hire Orientation programs that motivate, engage, and inspire trainees and help organizations quickly achieve desired competence levels and alignment with business targets.

Compensation Management

PayRole™ is the first-of-its-kind Compensation Management simulation that can replicate your Compensation Planning software with high fidelity. This unique adaptation, when combined with an ability to create real-life compensation scenarios at the Individual and Group Level, can give your Compensation Managers the ability to try out several compensation strategies and learn from the outcomes in a simulated environment. Typical benefits reported by our clients are higher employee retention and motivation, better understanding of the Compensation Planning Policy, and smarter Compensation Plans.