Training Programs for Airlines

The airline industry is probably the most people-intensive and geographically diverse in the world. With personnel ranging from finance specialists for negotiating fuel prices to technical personnel in charge of aircraft safety. The industry’s human workforce challenges are diverse and dynamically evolving, demanding, and often emotionally charged. Tata Interactive Systems helps airlines answer the key question of motivating and enabling their workforce to be more productive, without any spiraling cost implications.

In line with the movement to Web-based learning—spurred by FAA approval of more online training course content for maintenance staff, flight attendants, and pilots—TIS partners with airlines to develop Web-based, industry-standard training content and helps clients reduce wasteful duplication in content creation, bringing in both cost and time savings. TIS has worked with leading Commercial Airline Carriers across the globe to create an array of learning programs that are as effective as they are exciting.

Value-added Offerings

• Regulatory training on the latest global norms
• Soft skills training for cabin crew and customer-facing staff to manage challenging inter-personal situations
• Corporate training such as orientation and leadership training
• Systems training on custom IT applications
• Technical training including conversion training and special training for the cabin and flight crew
• Product training on products and services unique to the airline
• Consulting

Issues Addressed

• Constantly changing business environment
• Strictly monitored regulatory norms
• High attrition rates
• Competition from low-cost carriers